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Officeworks - Reviews


1/5 from 1 review.


Officeworks is Australia's largest supplier of office and stationery products catering for all your work, home and school needs. Officeworks is a chain of Australian office supplies stores which was established in the early 1990s by Coles Myer (which became Coles Group, now part of Wesfarmers). The store concept adopted by Officeworks was based on the US chain Office Depot. To find more information about the officeworks, locations, opening hours, online deals, sale items visit official website of officeworks.

Official webpage :

1 review from our users

R Johnson
Member since:
Jun 27, 2015

Lazy management with poor attitude to customers

1/ 5stars
Posted this on Jun 27, 2015

I bought Microsoft Office 2013 from Officeworks Fremantle. During initiation of the software I made a mistake and immediately contacted Microsoft. It took a lot of phone calls to MS Australia and USA but the agreed resolution was that I should purchase a second copy of MS Office and obtain a refund from MS via Officeworks. I contacted Officeworks Fremantle with copies of all correspondence and receipts and asked how the refund should be processed. Officeworks replied that they were not interested and made no suggestions or offers. The $300 for the 2 copies of the software and chasing these lazy people is a lot of stress for me. I still cannot believe that Officeworks management can be so lazy. 


Cons: Terrible customer service, bad attitude, unhelpful.

My suggestion to other potential Officeworks customers is be careful; Officeworks has a lazy management, with a short term view of customers. Take your custom elsewhere.

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